Privacy Policy

At MedTourIn, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

This policy applies to information collected through the MedTourIn website, the MedTourIn app, and any inquiry, WhatsApp, phone, or email communication with our team. By using our services, you agree to the practices described in this policy.

We may collect personal information that you provide to us when you:

• Register as a user (e.g., name, email, contact details)
• Submit medical details, reports, diagnoses, or health information
• Contact us for services or support, including via inquiry forms, WhatsApp, phone, or email
• Use the MedTourIn app to track your treatment journey

We may also automatically collect limited technical and usage information when you visit our website or use our app, such as your device type, browser, and pages viewed. This helps us understand how our services are used and where we can improve them.

This information is collected to provide you with medical tourism services and to facilitate your treatment requests.

We use your personal data to:

• Provide and manage the services you request
• Process bookings, enquiries, and referrals
• Communicate with you about your treatment plans or updates
• Coordinate with hospitals, specialists, and partner service providers on your behalf
• Improve our services and user experience

Your information may be used only for service-related purposes and will not be used for any other purpose without your consent.

We take reasonable measures to safeguard personal and financial information in our systems. We ensure that your sensitive information, such as transaction details and medical records, is kept secure and is not shared publicly under any circumstances without your approval.

Access to your personal information is limited to team members and partners who need it to coordinate your care or support your inquiry.

We do not share your personal information with third parties except when:

• It is necessary to provide you with the service you requested — for example, sharing your medical reports with the hospital or specialist you are being matched with
• Required by law or legal process
• You have expressly given consent

We assure that your personal information will not be disclosed to any other organisation, and any use beyond service purposes will be performed only with your consent.

Our website may use cookies and similar tracking technologies to keep the site working correctly, remember your preferences, and understand how visitors use our pages so we can improve them over time.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the website function.

MedTourIn connects international patients with hospitals in India. As a result, your personal and medical information will typically be transferred to, and processed in, India in order to arrange and coordinate your treatment. It may also be shared with service providers involved in your journey, such as visa facilitation or travel partners, where relevant to your care.

We take reasonable steps to ensure that any recipient of your information handles it in a manner consistent with this Privacy Policy.

We retain personal information for as long as necessary to provide our services, coordinate your care, and meet legal, accounting, or record-keeping obligations. When information is no longer needed for these purposes, we take reasonable steps to securely delete or anonymise it.

Depending on your country of residence, you may have rights regarding your personal information, such as the right to access, correct, or request deletion of the information you have provided to us, or to withdraw consent for its use.

To exercise any of these rights, please contact us using the details in Section 13 below. We will respond to your request as required by applicable law.

Our services are intended for adults arranging medical treatment for themselves or a family member. We do not knowingly collect personal information directly from children.

Given the nature of medical tourism, a parent, guardian, or family member may submit medical information about a minor in order to arrange the minor's treatment. In such cases, that information is used solely to facilitate the minor's care and is protected under the same safeguards described in this Privacy Policy.

You agree that all information you provide to us is accurate, complete, and up-to-date. Providing incorrect or misleading information may result in service termination.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with an updated "Last updated" date. Please review this page periodically.